Best practices in information technology (IT) management: insights from K-12 schools’ technology audits

Information regarding best practices of information technology (IT) management in K-12 schools provides school leaders with a basis for developing their own IT systems or evaluating their existing systems. Important as this information is, limited literature coverage exists on this topic. Over 100 technology audits conducted by graduate students in school organizations in north-east Ohio in the United States have yielded insights of best practices that school leaders should find useful. The insights discussed in this article include attention to the access rate of users, leadership promise, technology planning, staff development, technical support, strategic hardware and software procurement, the technology budget, and an expanded view of infrastructural facilities. The article concludes with recommendations to school leaders who are interested in taking their IT practices to another level of excellence. Introduction